Products : Universal Desk

 
Traditional Service or Help Desk products and technologies are inflexible, requiring expensive and time consuming customizations that slow down the adoption of newer capabilities.  
     
My help desk product vendor lacks integration of Service Desk functionality into a broader set of IT management products and capabilities such as operational monitoring and automated configuration.  
     
I considered other products but they lack direct support for the adoption, integration and optimization processes that are primarily driven by best practice frameworks such as ITILŪ.  
 
 
 
bullet Icon Distinct, yet fully integrated, ITIL based incident and problem management applications.
   
Bullet Icon Single, purpose built CMDB allowing for business awareness of service desk functions.
   
Bullet icon Customizable workflow enabling
automation of service desk processes.
   
Bullet icon Seamless integration with other service management solutions (change, asset, service level, service request, identity, knowledge)
   
Bullet icon Simplified interfaces for rapid incident
and problem creation and closure.
   
Bullet icon Multi-tenant architecture supporting
service desk consolidation for multi
location enterprises.
 
 
 
bullet Icon With Universal Desk as a standalone solution or as part of the Universal Desk managed service, you will:
   
Bullet Icon Enforce best practice processes.
   
Bullet icon Improve key metrics such as first
call resolution, mean time to repair,
reoccurring incidents.
   
Bullet icon Reduce call volumes and encourage
user self-sufficiency by letting users
search FAQs, known solutions, and workarounds to common issues.
   
Bullet icon Prevent future incidents from occurring.
compliance by maintaining audit trail.
   
Bullet icon Increase customer satisfaction ratings.
   
Bullet icon Align service desk functions with
business drivers.
   
Bullet icon Enable service desk consolidation.
 
Our Services
Design and Development
Managed Service

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